Customer service a big key

Auto Tech and Tyres Bunbury owner-operator Dan Troy says quality customer service is crucial to running a business and retaining customers.

The East Bunbury business claimed the Wow Award for Excellence in Customer Service at the Small Business Awards in June.

Mr Troy said it was brilliant to simply be nominated for the award.

“It is inspirational to nominated by our clients so it has been really good,” he said.

“It is good for our staff and it has given them a great impetus over the last couple of months since receiving the award to lift our game because we know we can go further.

“That is what it is all about – looking after everybody and getting that feel-good factor when you leave somewhere and think that you have had everything done that needs to be done.”

Mr Troy gives his staff regular training to keep their customer service skills sharp.

“We probably talk to them once a week regarding customer service and making sure they know how to work the phones,” he said. “We want to be the best around the place.”

Mr Troy said his business had just celebrated its fourth anniversary.

“We just love it – everyday I am just happy to get out of bed and come to work,” he said.

“Every day is a challenge and it could always be worse – you could be some place somewhere else in the world.”