Donnybrook pharmacy beats city slickers to national gong

Stuart McGuckinSouth Western Times
Donnybrook Pharmacy owner Rowan Lowe and pharmacy assistant Kyarna Trigwell with the national awards they received.
Camera IconDonnybrook Pharmacy owner Rowan Lowe and pharmacy assistant Kyarna Trigwell with the national awards they received. Credit: Stuart McGuckin

Donnybrook AMCAL Pharmacy’s reputation for good service was recently recognised nationally.

The small-town pharmacy punched above its weight to claim national professional services pharmacy of the year while Kyarna Trigwell was named pharmacy assistant of the year at the AMCAL gala awards night.

Ms Trigwell said it was incredible to be recognised for her efforts in a town where she has spent her entire life.

“It is good to know all the customers that are coming in and really build those relationships,” she said. “We know people by their first names whereas in the cities a customer can be just a customer – we like to know what they want before they do.”

Ms Trigwell is in her third year working at the pharmacy and spends a lot of time helping provide professional services such as weight loss consulting programs and sleep apnoea testing as well as promoting visiting clinics.

Donnybrook AMCAL owner Rowan Lowe said it was important to him to provide the same services in a smaller community as people living in cities would expect.

“The big thing for us is the consistency of what we deliver,” he said. “These days we get a lot of data sent back to us and we do a lot of professional services in terms of flu vaccinations, celiac testing, diabetes care, sleep apnoea services – it is about giving our customers the whole package.

“Our motto is that you shouldn’t have to go to the city to get everything – to be recognised for that by beating the big city stores is something we’re pretty excited about.”

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