Phone access makes health care easier

Chloerissa EadieSouth Western Times

BECAUSE Bunbury woman Sandra Motteram could access her daughter Eliza’s health records on a phone, the four-year-old went through with a scheduled vaccination instead of having to make another appointment.

Ms Motteram visited the Bunbury Community Health Centre to find that the computer system was down, which meant medical staff could not access Eliza’s health records, requiring the pair to come back at a later date.

However, because Ms Motteram was registered for My Health Record she pulled up her daughter’s records on her phone, allowing her to receive the vaccination on the spot.

“It was really convenient at that time and everyone pretty much has a phone on them these days,” she said.

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Community health nurse manager Marie O’Donoghue said it was “a particular glitch” which prevented the centre from accessing the records.

“It saved a lot of time, because children are often apprehensive when they come in for an immunisation at that age and Sandra had prepared her well, so it was important that we followed through on that,” she said.

Digital Health Agency chief executive officer Tim Kelsey said it was a good example of how the experience of health care was improved with vital information accessible on a mobile device.

“If you have your mobile phone with your information on it and you had an emergency, the treating clinician and the paramedic could know what your allergies were and medications you had,” he said.

“There are lots of reasons why we need to encourage people to participate in the My Health Record because it is better for them.”

In the South West, 57 organisations have registered for My Health Record and about 1400 Shared Health Summaries have been uploaded this year. To register, speak to your GP at your next appointment or visit www.myhealthrecord.gov.au.

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