Woolies customers take to social media to report account hacks

Woolworths supermarket has told Everyday Rewards members to be cautious after a series of security breaches.

Customers at the major supermarket have reported “hacked” accounts that have been used to make unauthorised purchases.

Consumers have taken to social media to report the alleged hacks, some customers reporting that Everyday Rewards dollars they had “banked” had been used by the thieves to buy groceries.

A Woolworths spokesperson said the supermarket was investigating the breaches.

“We’ve been assisting a number of members who appear to have been the victim of unauthorised access to their Everyday Rewards accounts,” the spokesperson told 7 News.

The spokesperson said the supermarket giant had found “no evidence” that its IT systems had been breached or compromised.

“This indicates fraudsters have likely obtained these members’ login credentials and account details from online scams or other sources,” they said.

The Woolies spokesperson said Everyday Rewards members should consider taking the following steps to secure their accounts.

“It’s a timely reminder of the importance of having strong unique passwords, updating them regularly and remaining vigilant of scams,” they said.

“If ever a member believes there has been fraudulent activity on their account, we encourage them to contact us, so we can immediately secure their account and reinstate any points.”

Frustrated consumers have taken to Facebook to express their concerns.

“Has this ever happened to anyone before? Someone’s used my Woolworths Rewards cards $100 of banked Rewards,” one customer said.

“So today I noticed that somehow someone in another state used my Woolworths Rewards dollars ($60) on Saturday! I’m sooooo annoyed!” said another.

“What have others done when this happened to them. Obviously I’m never going to see that money again but I have no idea how to stop it happening. Passwords have been changed by me.”

A third user said their rewards had been nabbed twice in one week, reporting that they’d switched to the supermarket giant’s “Bank for Christmas” redemption offer as an “extra layer of security”.

Any Woolworths Everyday Rewards member who believes their account has been hacked is encouraged to contact Woolworths directly.