Customers with flight credits automatically included in Qantas class action

Qantas last week settled a class action lawsuit over COVID-19 flight credits for $105 million.

That covers credits issued between January 2020 and November 2022 which should have been refunded.

The settlement was negotiated by Echo Law after two-and-a-half years — and is double the $55 million that Qantas had initially set aside.

Customers who held flight credits during this period are automatically included in the class action, with individual compensation amounts to be determined.

The class action related to flights scheduled to depart between January 1, 2020, and November 1, 2022, that were cancelled by Qantas. It included allegations that the airline breached its contractual obligations regarding refunds.

The class action was brought against the airline in August 2023 and the settlement is subject to approval by the Federal Court of Australia.